Terms of service

Welcome to Pawzzle India ("we," "our," "us"). By accessing or using our website (pawzzleindia.com) and placing an order, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General

These terms apply to all visitors, users, and customers of our website. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or are using the site under the supervision of a parent/legal guardian.

3. Products and Pricing

All products displayed are subject to availability. We reserve the right to discontinue any product at any time.
Prices are listed in Indian Rupees (INR) and are subject to change without prior notice.
We make every effort to display accurate product images and descriptions; however, slight variations in color or packaging may occur due to supplier/manufacturer differences.

4. Orders and Acceptance

Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraud, or issues with payment/delivery.
In case of order cancellation from our end, a full refund will be issued.

5. Payments

We accept payments via UPI, debit/credit cards, net banking, and Cash on Delivery (COD), where available.
COD orders may be subject to additional verification (such as a confirmation call) before dispatch.

6. Shipping and Delivery

Estimated delivery timelines are provided at checkout but are not guaranteed, as they depend on courier partners and location.
We are not responsible for delays caused by courier services, natural events, or circumstances beyond our control.

7. Returns, Refunds, and Cancellations

All returns, refunds, and cancellations are governed by our [Return & Refund Policy], available on our website.

8. Intellectual Property

All content on this website — including the Pawzzle India name, logo, images, and text — is the property of Pawzzle India and may not be copied, reproduced, or used without prior written permission.

9. User Conduct

You agree not to:

Use this website for any unlawful purpose
Attempt to interfere with the website's security or functionality
Submit false or misleading information while placing an order

10. Limitation of Liability

Pawzzle India shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to product misuse or delays caused by third-party courier services.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of [your city/state, e.g. Kanpur, Uttar Pradesh].